A complete visit report, exactly as you receive it
No summary, no highlights reel. This is the whole record from a single attendance, with the identifying details of the property removed.
Attendance 0147
Property: [redacted], SW1
Date: Tuesday 11 February, 09:12 to 09:41
Attended by: [named custodian]
Access: Front door, key 2 of 3. Alarm disarmed 09:13, re-armed 09:40.
Interval: Fortnightly. Previous attendance 0146, 28 January.
Found
Staining to the ceiling of the rear ground-floor room, approximately 40cm across, damp to the touch and not present at attendance 0146. Photographed. Bathroom directly above; no visible leak at the trap, but the seal at the bath edge has failed on the wall side.
Action taken: Water isolated at the bathroom stopcock. Owner called from the property at 09:34. Plumber attending Thursday, owner approved.
What the checklist covers
Water: all visible pipework, under every sink, behind the WCs, the boiler and its pressure, stopcock condition, any sign of damp not present at the previous visit. Security: every external door and window, alarm state on entry and exit, any sign of attempted entry, post accumulating visibly through the letterbox. Heating and power: thermostat setting and actual internal temperature, consumer unit, any tripped circuits, fridge and freezer where left running. Fabric: ceilings and cornices, window frames, any new cracking. Grounds where applicable: gutters, gates, external lighting.
Everything is photographed, whether or not it is a problem. The photographs of nothing being wrong are the ones that matter at claim time.
The attendance above is an illustration of the format and level of detail, written for this page. It is not a real client record, and no real client property or incident is described.