If something goes wrong, this is exactly what happens
A short, real procedure rather than an invitation to email a general inbox and hope.
The procedure
Step one. Tell us, by phone on 07576 919599 or by email to info@mycitiservices.com. You do not need to put it formally; describing what happened is enough.
Step two. We acknowledge within one working day and tell you who is handling it by name.
Step three. We investigate, which includes pulling the visit records and photographs for the relevant attendances, and we give you a written response within ten working days. If it will take longer, we tell you why and when.
Step four. If our response does not resolve it, you can ask for it to be reviewed by the business owner, who will respond within a further ten working days.
We keep a record of every complaint and what changed as a result. If nothing changed, we say so.
This page is a working draft prepared during the site build. It has not been reviewed by a solicitor and must not be relied on as it stands. It is published so the structure and links are in place; the wording needs completing with the company’s registered details and reviewing before the site is promoted.