Security
Check that the person at your door really is ours
Anyone can say they are a keyholder. Before you let someone in, or before a neighbour does, these are the checks that actually settle it.
If something feels wrong
Do not let them in, and do not feel awkward about it. Close the door, call us on the number you already hold, and we will tell you within a minute whether that person is ours and whether an attendance was scheduled. If they are not ours, call the police on 101, or 999 if you believe entry is being attempted.
We would far rather field a hundred unnecessary calls than have one person let in because refusing felt rude.
Never given out over the phone
We will never ask you for your passphrase, your alarm code, or your bank details by telephone or email. If someone claiming to be from My Citi Services asks for any of those, it is not us.