My Citi Services

The work

Nine things, and a great deal we deliberately do not do

Custodianship is a narrow trade done properly. These are the nine services we provide to homeowners across prime central and west London, all of them delivered by one named person on a monthly retainer.

Property Custodianship

One vetted keyholder holding your keys and checking your home on a set schedule, with a documented report after every visit.

Key Holding and Emergency Access

Secure, documented key storage for approved access and emergencies, released only against a named authorisation.

Away-from-Home Property Checks

Regular inspections for empty London homes, at the interval your insurer requires.

Contractor and Cleaner Supervision

Oversight when tradespeople or service providers need access, with the work photographed.

Arrival and Transfer Support

Home prepared, heated and lit before you land. Airport collection arranged through licensed partners.

Vacant and Seasonal Management

Winterisation, monitoring through the void, and reopening when you return.

Renovation and Works Oversight

On-site presence during refurbishment, with progress photographed and scope held to.

Pre-Arrival Stocking and Housekeeping

Cleaning, fresh linen and groceries coordinated for your arrival.

Mail and Household Administration

Post collected, scanned and forwarded. Utilities and deliveries handled.

What we will not do

We do not clean, and we do not run errands. Custodianship depends on being a small, consistent, accountable presence rather than a general pair of hands. We will coordinate a cleaner, supervise one and check the work, but we will not do the cleaning.

Everything is on a retainer

The value is in the pattern, not the visit. An insurer wants an unbroken interval; a property wants consistent eyes that notice what changed since last time. Ad hoc visits give you neither, and cost more per attendance.

See the retainers

Fifteen minutes will tell you whether this fits

No obligation, no sales script. We ask what the property is, how often it stands empty and what your insurer requires.

Arrange a call
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